Togo: Nperf ranks Moov best mobile internet provider in 2023

ITC
Thursday, 07 March 2024 17:30
Togo: Nperf ranks Moov best mobile internet provider in 2023

(Togo First) - Moov was the best mobile internet provider in Togo last year. This was concluded by a study carried out by NPERF, a French networking testing company. The study was validated by the local telecom watchdog, the ARCEP.

The report was released on March 5, 2024. It featured thousands of tests conducted by users of the nPerf and MyPerf applications. The goal was to assess the quality of service provided by mobile operators throughout the past year. The nPerf score takes into account several parameters, including speeds, latency, web browsing performance, and video streaming, to offer an overall representation of the user experience in terms of Internet service.

With a download speed of 31.60 Mbps and an upload speed of 8.88 Mbps, Moov Africa Togo provided its subscribers with the best Internet speeds in the country, according to the study. These performances even surpass those of some countries in the region, such as Tunisia, Senegal, and Cameroon.

Regarding web browsing, Moov subscribers also enjoyed the best performances, with a success rate of 46%, equivalent to an average page loading time of just 5.4 seconds.

Moov’s competitor on the mobile internet lane, Togocom, also did well, especially in terms of video streaming experience quality. The operator came out with a score of 80.69%, the best in the country.

Though the ARCEP validated the performances, it still urges the operators to improve their services overall. Thus, a survey by ARCEP in December 2023 of the two mobile operators indicated an improvement in service quality (especially in Greater Lomé compared to the interior of the country), although they were still "quite far from the regulatory thresholds" set by the regulatory authority. Nationally, the overall compliance rate is 53.16% for Togo Cellulaire and 42.35% for Moov Africa Togo.

Ayi Renaud Dossavi

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